Welcome to the Auu Marche FAQ section! Here, you can find answers to the most common questions regarding our products and services. If you have any further inquiries, feel free to contact us directly.
What types of bikes do you offer?
We offer a wide range of bikes to suit different needs and preferences:
- Mountain Bikes: Built for rugged trails and off-road adventures, with enhanced suspension and durability.
- City Bikes: Designed for urban commuting, featuring a comfortable ride and practical design for navigating city streets.
- Specialty Bikes: This category includes bikes tailored to specific uses like touring, gravel riding, or custom builds.
- Electric Bikes (E-Bikes): Equipped with a motor to assist with pedaling, perfect for longer rides and easy commuting.
Do you offer bike assembly?
Yes, we offer bike assembly for all our bikes. If you order online, we ensure that your bike is carefully assembled and tuned before shipping. However, some minor adjustments may be needed once the bike arrives.
Can I test ride the bikes before purchasing?
Yes, we offer test rides for selected models at our store. Feel free to contact us or visit us in person to schedule a test ride of your preferred bike.
What payment methods do you accept?
We accept various payment methods through Stripe, including:
- Visa, MasterCard, American Express, and Discover cards
- Apple Pay and Google Pay
- Other major debit and credit cards
How long will it take to receive my bike?
For orders within the United Kingdom, delivery typically takes 4 to 7 business days. International delivery times may vary depending on your location.
What warranty do your bikes come with?
All our bikes come with a manufacturer’s warranty that covers defects in materials or workmanship. Specific warranty details vary by model. Please refer to the product page for more information, or contact us for detailed warranty terms.
Can I return my bike if it doesn’t fit or I change my mind?
Yes! We offer a 30-day return policy. The bike must be unused and in original condition. Please check our Refund & Returns Policy for full details.
Do you offer bike repairs or servicing?
Yes, we provide bike repair and maintenance services at our store. Whether it’s a minor tune-up or a major repair, we’re here to help. Contact us for more information or to schedule a service.
How long does the battery last on Electric Bikes?
The battery life of our Electric Bikes depends on the model and how often you use the motor. On average, you can expect 30-70 miles on a full charge. Battery life can vary depending on terrain, rider weight, and assist mode used.
Do you offer gift cards?
Yes, we offer digital gift cards that can be redeemed on our website. You can choose the amount and gift a bike or accessory to a friend or family member.
If you still have questions, don’t hesitate to get in touch with us:
- Email: help@auumarche.shop
- Phone: +44 7759 062240
- Our Address: 35 Victoria Street, Westminster London, W9 1LE, United Kingdom