At Auu Marche, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we offer a 30-day return policy from the date you receive your order.
Return Eligibility
To be eligible for a return:
- Your item must be unused, in its original condition, and in the original packaging.
- You must initiate the return within 30 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Personalised/customised products
- Items showing signs of use or damage
Refund Process
Once we receive and inspect your returned item:
- You’ll receive an email confirming the status of your return.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Original shipping fees (if any) are non-refundable.
How to Return an Item
To request a return, please contact us at:
📧 Email: help@auumarche.shop
📞 Phone: +44 7759 062240
We’ll provide instructions and the return address. Please do not send items back without contacting us first.
Important Notes
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service for your return.